Frequently Asked Questions
Everything you need to know about your UGG Direct order and our premium sheepskin products.
Are your boots made from genuine Australian sheepskin?
Yes, all our boots are crafted using 100% premium A-grade Australian sheepskin, ensuring maximum comfort, breathability, and durability for long-lasting wear.
How do I find the right size for my UGG boots?
We recommend choosing your standard shoe size. Sheepskin naturally stretches and molds to your feet over time; they should feel snug but not uncomfortable when first worn.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while express options are available for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with tags attached. You can choose between a full refund or an exchange for a different size or style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and Klarna.
How should I clean and maintain my boots?
To maintain the quality of the suede, we recommend using a specialized sheepskin protector spray before the first wear and cleaning only with a damp cloth and approved wool detergent.