Returns & Exchanges

At UGG Direct, we want you to love your new boots, which is why we offer a 30-day return window for items in original, unworn condition. Whether you need a different size or a complete refund, our streamlined process ensures your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place your unworn UGGs back into their original packaging, ensuring all tags are attached and the box is protected by a secondary shipping layer.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized postal service location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or dispatch your exchange items within 3-5 business days.